Order Cancellation Terms and Conditions
Updated: 15th March 2023
Rules regarding cancellation vary depending on what type of order you have made.
Events
If you wish to cancel or reschedule provided the applicable event is not due to take place within the next 7 days, you will be entitled to a full refund of the applicable amount via the original method of payment, you may also transfer your booking for another time.
If however the appointment is due to take place within the next 7 days you will not be entitled to a refund or a credit note and may not reschedule.
What if I have to miss a class?
If you have to miss a session on a multi-week course you should speak to the tutor first to arrange for you to make up the time missed. Depending on availability of spaces/tutors we try to accommodate you.
What if I haven't finished my mosaic at the end of the class?
If you do not manage to complete your mosaic during the duration of the class or course, there are options for you to book/pay for extra studio or tutor time. Please discuss this directly with your tutor.
Extra material charges
If you work with Smalti and Marble exclusively, and at a size larger than 20x20cm an extra charge may apply and the teacher will make you aware of this at the start of your project. The charge depends on the type of material e.g. whether it is recycled or not and the colour range.
Gift Cards
You may only cancel a Gift Card within 24 hours of receiving your Order Confirmation - and we can offer you a full refund, unless you have already used it to make a booking. After 24hrs, Gift Cards are non refundable and non-transferable and last for 12 months from the purchase date.